1. What is Barrettt.store return policy?
We offer a 30-day return policy for eligible items. Items must be unused, unwashed, and with all tags or labels still attached. If it’s been more than 30 days since you received your item, we’re sorry we can’t offer you a refund or exchange.
2. How do I start the return process?
To start a return, you’ll need to contact our customer support team via email at [email protected] or via our contact page. Provide your order number, the items you’d like to return, and the reason for your return. Once your request has been confirmed, we’ll provide detailed instructions on how to proceed.
3. Can I exchange an item for a different size or color?
Yes. Please follow the return process as instructed, then place a new order for the desired item on our website.
4. Are shipping costs refundable?
Shipping charges are non-refundable. We will only refund the value of the item if the return conditions are met.
5. What is Barrettt.store cancellation policy?
You can cancel your order within 24 hours of placing your order. Please contact us via email at [email protected] with your order number. If the order has already been processed, we cannot cancel it.
6. Are there any items that are not eligible for returns?
Some items cannot be returned for hygiene or safety reasons, including lingerie, swimwear, earrings, and perishable items.
7. What is Barrettt.store shipping cost?
We charge a flat shipping fee of $6.99 for all orders, regardless of weight or size.
8. What shipping services does Barrettt.store use?
We use USPS to ensure fast and safe delivery to you.
9. How can I track my order?
Once your order has shipped, you will receive a tracking number via email or text message. You can track your order using the link in the shipping confirmation email.
10. My package is damaged or lost, what should I do?
If your package is damaged or lost, please contact customer support immediately. We will work with USPS to resolve the issue and ensure you receive your product or get a refund if necessary.