Thank you for shopping at Barrettt.store. We value your satisfaction and want to ensure that you have a pleasant experience with every purchase. If for any reason you are not completely satisfied with your order, we offer a hassle-free return and refund process. Please read the following guidelines carefully to understand our policy:
30-Day Return Policy
We offer a 30-day return period from the date of delivery for all eligible items. If 30 days have passed since you received your order, unfortunately we are unable to issue you a refund or exchange.
Return Conditions
To be eligible for a return, the item must be unused, unworn, and in the same condition as when you received it, including any tags or labels.
You will not be able to initiate a return until your order is shipped.
Shipping charges are non-refundable.
Please note that no refunds will be issued if the buyer provides an incorrect or false shipping address.
Initiating a return
To initiate a return, please follow these simple steps:
Contact our customer support team: Before returning your item, please contact our customer support team. You can contact them via email at support@barrettt.store or via our contact page.
Provide the necessary details: When contacting our support team, please provide the following information:
- Order ID
- Quantity of your order
- Items you wish to return
- Reason for return
Waiting for confirmation: Our customer support team will review your request and, if eligible, will provide you with a Return Confirmation number along with instructions on how to proceed.
Refund Process
Once we have received your return and verified eligibility, we will process your refund. The refund will be made to the original payment method used for the purchase. Please allow up to 30 business days for the refund to reflect in your account, depending on your payment provider’s policies.
Exchanges
If you would like to exchange an item for a different size or color, please follow the returns process as outlined above, then place a new order for the desired item on our website.
Damaged or Faulty Items
In the rare event that your order arrives damaged or faulty, please contact our customer support team immediately. We will arrange for a replacement or a full refund, including any return shipping costs in such cases.
Cancel Order
Contact us via email at support@barrettt.store with your order number to cancel your order.
We will send you an email confirming your order has been cancelled.
We can cancel your order within 24 hours of placing the order before processing begins.
Non-Returnable Items
Please note that some items are not eligible for return for hygiene or safety reasons. These items include, but are not limited to, lingerie, swimwear, earrings, and perishable goods.
Contact Information
Email: [email protected]
Address: 516 Campbell St, Jackson, MS 39203, USA
Working: 8:00 am – 6:00 pm (CST) | Mon – Fri